Fair and Honest Communication

Communications in corrections has long been plagued by high rates, unnecessary fees, and poor customer service. Edovo is committed to lowering communication rates across the industry and providing a fresh alternative to the frustrations of current communication management.

Calling Services
Edovo Messenger
Video Calling
E-mail
Photo Sharing
Voicemail
Calling Services
Whether it be calling a family member or a lawyer, incarcerated individuals need to communicate with a variety of people. Edovo offers a wide variety of calling options to promote detainee rehabilitation and ensure a thriving revenue stream that your facility can rely on. We understand that communication needs are as unique as the people who are calling, so we offer multiple calling methods and payment options. We deliver the most flexible, easy-to-use suite of calling services available in the corrections marketplace today. variety of people. Edovo offers a wide variety of calling options to promote detainee rehabilitation.

Edovo offers everything from traditional to international collect calls, including the ability to call cell phones. Calling instructions and information, as well as Edovo’s 24/7/365 Friends & Family Call Center, are available in virtually any language necessary. Our payment selections include Friends & Family Prepaid Collect, Debit Card Calling, Cardless Debit, and Direct Billing. With so many options, it makes communicating more accessible for the incarcerated population and their loved ones.


Edovo Messenger
Nielsen data from 2016 reveals that 97% of adults text weekly, and for adults between 18-24 that number is more than 128 daily texts. If we are serious about keeping families in touch, we cannot ignore this critical medium, not just for the incarcerated user, but for their ability to stay connected with their children who are statistically more likely to text than call.


We introduce Edovo Messenger. Edovo’s instant messaging tool makes it easy and affordable for incarcerated users to stay connected to loved ones on the outside. This corrections-grade tool is fully integrated with the Edovo platform, allowing staff full oversight and control of the messaging system. All text in both directions is tracked in Insight, Edovo's communication and education management application, for your staff, and messages can be blocked and reviewed by correctional staff. For friends and family, there’s no app to install. Messages are securely transferred directly from the incarcerated user’s device to the contact’s personal phone.
Video Calling
Sometimes a phone call just isn’t enough. With Edovo’s video calling service, incarcerated individuals are able to hear and see loved ones, ensuring they stay connected. We offer remote and on-site video visitation to help meet the needs of each unique facility, providing a high quality, safe, convenient alternative to traditional visits. By using Edovo’s proven video calling service, your facilities can provide better service to constituents and professional visitors, offer better access to programs assisting in re-entry, reduce recidivism rates, and increase communication volume your agency.


Video calling is not meant to serve as a complete substitute for in person visitation. At Edovo, we strongly believe in the power of face to face interaction and preserving this opportunity for the incarcerated and their loved ones.
E-mail
Edovo understands the complexity of working with incoming and outgoing mail at facilities. Safety is a priority, which is why we offer electronic mail services for incarcerated individuals and their friends and families. Save staff resources by incorporating Edovo Mail, a secure e-mail application available directly from the tablets. Incoming and outgoing e-mails are first queued in a virtual Mailroom, where authorized personnel have the option of reviewing content.

Edovo Mail is set up to save time, enhance safety, and keep incarcerated individuals and support groups connected. 
Photo Sharing
Edovo’s secure photo sharing service allows friends and family to send pictures to their incarcerated loved one. Friends and family can send photos of family, events, outings, or any other highlights they wish to share, with staff having the ability to screen all photos or set delivery to automatic approval.

Voicemail

Even when someone cannot make it to a phone, incarcerated individuals are able to communicate, reaching out for strength and support with ease and affordability. Voicemail is always secure. They are recorded and stored using our iCON system, ensuring a high level of control and security. Staff can listen before voicemails are available to detainees and access them at anytime in the future for investigative purposes. Voicemail is quick, convenient, and provides detainees with the opportunity to communicate with busy friends and family members.